Guarantee / Warranty

This warranty is in addition to and does not in any way affect your statutory rights. The products which are sold via this website have been designed to comply with the statutory legal requirements and relevant safety standards of the United Kingdom. We can therefore make no representation or warranty that any product is complant with health, safety or legal requirements which apply outside the United Kingdom, unless delivery is withing the EEA and common Consumer Protection and Safety rules apply.

Please not the following terms and conditions for this:

• The warranty is applicable for all products purchased, limited to the value of the product that actually paid
• The warranty is for 6 months, limited warranty period starting on the day of purchase
• The warranty applies only to the original purchaser accompanied by the original receipt
• The warranty applies only to the purchased products and does not cover any consequential losses such as times or other products
• The warranty applies to manufacturing and material defects under normal domestic use only
• The warranty does not cover faults caused by failure to use the product in the correct manner for example: misuse, neglect, abuse
• The warranty does not cover parts subject to wear and tear and accidental damage
• The warranty does not cover damage by incorrectly stored, failure to follow the user guide and maintenance instructions
• The warranty does not cover products which has been modified, undergone an unauthorised repair or used a non approved spare parts
• The warranty does not cover claims made after the expiry of the warranty perid
• If the product is found to be defective within the criteria specified above we shall arrange for the product to be inspected and repaired. If product is not repairable we will endeavour to provide a replacement of the same or similar model where possible

If a problem should arise which you feel is covered by our warranty, please contact us or an authorized retailer from whom you purchased your item.

Proof of purchase and the product detail are necessary for the fulfilment of the warranty.

Images should be provided for initial investigation.

Under the warranty, we will offer spare part(s) free of charge to rectify the problem, where spare part is uneconomical, we will offer a replacement product.

If a replacement is not available, a refund will be offered follow return of product.

Missing part will be provided, we cannot accept returns due to missing parts.

We can provide spare parts for damages outside the warranty. Prices are quoted on an individual basis.

In no event us or its supplier be liable to you or any third party for any indirect, incidental, or consequential damages arising out of the use of the product.

Contact your retailer directly regarding their policy.

Contact us before return your product to us – info@viculii.co.uk.