Returns

You have the right to cancel your order with us at any time before the expiry of 14 days following delivery of the products.

If your order has been dispatched we may not be able to prevent delivery of the goods and any amount paid by you will be refunded to you by your original method of payment, less shipping cost, within 30 days.

If you have not notified us via email before dispatch that you wish to cancel your order then the return postage is at your own cost.

To enable us to authorise a return you must notify us within 30 days from the day after receipt of the goods by contacting us.

It is the customer’s responsibility for the return shipping cost and to take resonable care and ensure the items returned are received by us in the original state, unused and undamaged.

We cannot accept a return on any personal items such as mattresses where the original packaging has been opened/unsealed or used.

Unforeseen Circumstances

The buyer is responsible for inspecting parcels and their contents within 2 working days of receiving the goods. Any irregularities, missing parts, damages, or faults must be reported to us within this timeframe, accompanied by attached photographs. We are here to assist you promptly. Please don’t hesitate to reach out to us – info@viculii.co.uk

If the goods are faulty or damaged then the standard statutory right apply. To enable us to authorise a return or replacement you must notify us as soon as possible but not later then 2 working days from the day after receipt of the goods by calling or emailing us.

For any returns, please ensure that mattresses are sealed and unopened due to hygiene reasons. We cannot process returns for mattresses that have been opened.

Any parcel returned to us without authorisation will be refused.

Once item received by us and successfully checked the refund will be completed within 14 days of receipt of the goods.